FAQ
Learn about CommPass features from
frequently asked question
What is Access Control and how can it improve my security?
Managing employee and visitor access rights at single or multiple locations can become a complex task with many moving parts. But with safety and security on the line, you can’t afford to have a weak link or any gaps in your system. Access control systems are procedures designed to permit only authorized personnel to enter the building or facility. The CommPass system achieves this with a password protection system shared via mobile to ensure the process is as seamless, contactless and user friendly as possible.
How secure is our personal information on CommPass?
We use PCI-DSS 258 encryption for all data passed on our platform which is stored on 3rd party hybrid cloud providers at different data centers, one in New York and the other on Seattle with proper failover setup. However, for the payment we do not store users' debit card information. Rather, we pass the card entered as a token to our payment gateway service.
What do I need to use CommPass?
Firstly, your estate/facility administration needs to register your estate/facility. Secondly, they need to provide a database of all residents/users of your estate/facility. Thirdly, they need to ensure all residents/users download the CommPass app on their mobile devices.
Where can I download the app?
The application can be found on both the Apple iStore and Google play store. It is equally compatible on both iOS and Android devices.
Can I create regular usage reports?
Yes, reports can be autogenerated and delivered at regular intervals.
How do referrals work?
When an estate/facility signs up to CommPass using your referral link, you are entitled to 5% of the estate/facilities annual subscription fee for the first year.
Still have a question? Contact us: hello@thecommpass.com